1. Order Processing

Orders are processed after successful payment confirmation. Most orders are prepared within 1–3 business days. Bulk or wholesale orders may require additional processing time depending on quantity and supplier availability.

2. Shipping Methods

We work with multiple logistics providers and carriers. Shipping methods may vary depending on the product, warehouse location, and destination.

3. Estimated Delivery Time

Delivery times vary based on destination and shipping method. Estimated timeframes are provided when available but are not guaranteed.

• Domestic shipping: typically 3–7 business days
• International shipping: typically 7–20 business days

4. Shipping Costs

Shipping costs are calculated at checkout based on product weight, dimensions, destination, and selected shipping method.

5. Tracking Orders

Once your order is shipped, tracking details will be provided when available. Customers can track their orders using the Track Order page.

6. Delays

Shipping delays may occur due to factors beyond our control, including carrier issues, customs clearance, weather conditions, or high demand periods.

7. International Shipping

For international orders, customers may be responsible for customs duties, taxes, or import fees depending on local regulations.

8. Bulk & Wholesale Orders

Large quantity orders may have extended processing and shipping timelines. Special logistics arrangements may be required.

9. Incorrect Address

Customers are responsible for providing accurate shipping details. NovaWholesale is not responsible for delays or losses caused by incorrect addresses.

10. Contact Support

For shipping-related questions, order updates, or delivery issues, please contact NovaWholesale support.