1. Return Eligibility

Returns may be accepted for items that are damaged, defective, or not as described. Certain products such as food, disposable items, personal care goods, or customized products may not be eligible for return.

2. Return Request Process

To request a return, customers must contact NovaWholesale support and provide the order number, product details, and reason for the return.

• Include clear photos of the item
• Include packaging images if damaged
• Submit request within a reasonable time after delivery

3. Damaged or Incorrect Products

If an item arrives damaged, defective, or incorrect, customers should report the issue immediately. After review, a replacement, refund, or resolution may be offered.

4. Non-Returnable Items

The following items may not be eligible for return:

• Perishable goods or food products
• Personal care or hygiene items
• Used or opened products
• Customized or special-order items

5. Refunds

Approved refunds are processed after review and may take several business days depending on the payment provider.

6. Bulk and Wholesale Orders

Bulk purchases and wholesale orders may require additional verification before returns or refunds are approved. Terms may vary depending on supplier conditions.

7. Return Shipping

Customers may be responsible for return shipping costs unless the return is due to an error or defect. Return instructions will be provided by support.

8. Contact Support

For all return-related requests, please contact NovaWholesale support through the Contact Support page.